TERMS AND CONDITIONS OF USE
These Terms and Conditions of Use set forth the terms and conditions under which ASTROVOICE.ORG services (hereinafter referred to as "Terms of Use") are govern your access to and use of our services and content offered by AstroVoice ("AstroVoice," "we," "our," "us") through www.astrovoice.org and the AstroVoice application (collectively referred to as the "Website" or "Service").
These terms of service may be amended by Astrovoice.org at any time in our own discretion by posting the amended terms of use on our website. If you became a member prior to the posting of amended terms on our website, the amended terms shall automatically be effective 30 days after they are initially posted on our site. You agree that your continued use of this website after such amendment shall signify your acceptance of such change. This agreement may not be otherwise amended except by a writing signed by both you and astrovoice.
UPDATES
AstroVoice reserves with them all the right to update, amend, or modify these Terms of Use periodically. You are responsible for reviewing these Terms of Use regularly to stay in compliance. Continued use of the Website signifies your acceptance unconditionally of any updates made.
USER CONSENT
By accessing or using the Website, you as end user ("User," "Member," "You," "Your") acknowledge that you have read, understood, and expressly consent to these Terms of Use. If you do not agree, you must not click "I AGREE" or continue to use the Website. Please review the terms thoroughly before registering or using any services or materials offered through the Website.
GENERAL DESCRIPTION
AstroVoice provides a digital platform via the Website and related applications to deliver astrological content, consultations, and reports. We offer both Free Services and Paid Services (collectively, the "Services") with respect to astrological content, reports, data, telephone and email consultations ("Content") via the World Wide Web, electronic mail. Although portions of the Content may be viewed simply by visiting the AstroVoice.org site (the "Free Services" and "Paid Service"), in order to access the personalized astrological zone and/or receive additional Content and services from AstroVoice.org (the "Paid Services"). You may need to register as a member of AstroVoice.org to receive certain Paid Services. The Free Services and the Paid Services are referred to collectively in these Terms of Service as the "Services." In consideration for the Paid Services, Member agrees become registered members and further agrees to:
1.Provide correct, accurate, up-to-date complete information about self as prompted during registration on AstroVoice.org.
2. Maintain and update this information as required to keep it current, complete and accurate all information that we request and you provide on original sign-up, and all updates thereto, are referred to in these Terms of Service as “Registration Data” by updating it as necessary as many of the service and contents are provided with the help of third party suppliers.
REGISTRATION AND ELIGIBILITY:
By using the Website, you confirm that you are at least 18 years of age and is legally capable of executing and entering into this contract under the Indian Contract Act, 1872. AstroVoice is not liable for misuse of services by individuals under 18 (which means, in most jurisdictions, those under the age of 18) or temporarily or indefinitely suspended AstroVoice.org members. However, you may inquire about services on behalf of minors in your family, provided the queries comply with these Terms. In addition, AstroVoice.org does not permit use of the Services by residents (a) of any jurisdiction that may prohibit our Services or (b) of any country that are prohibited by law, regulation, treaty or administrative act from entering into trade relations. If you do not qualify, please do not use the Services.
During registration, you will be required to create an account with an ID (Phone Number) and password (OTP). You must ensure that all provided information is accurate, complete, and current. AstroVoice reserves the right to suspend or terminate accounts found to have inaccurate or incomplete details.
MEMBER REGISTRATION DATA:
Upon registration, including Your provision of Registration Data, You will receive an AstroVoice.org identification code either on "YOUR EMAIL ID " or on Phone registered with us and a password. You are entirely responsible if You do not maintain the confidentiality of Your AstroVoice.org e-mail-id and password. You are responsible for all uses of Your account, whether or not actually or expressly authorized by you. You may change Your password by following instructions on the Website. You agree that Your account, EMAILID, and password may not be transferred or sold to another party. You agree to immediately notify AstroVoice.org of any unauthorized use of Your account or any other breach of security known to You and failure thereof we reserve our right to take appropriate action as may be advised.
OUR ACCESS TO YOUR ACCOUNT:
In order to ensure that AstroVoice.org is able to provide high quality services, respond to customer needs, and comply with laws, You hereby grant consent to AstroVoice.org employees and agents authorised representatives being able to access Your account and records on a case-to-case basis to investigate, verify on the complaints or other allegations or suspected and/or unauthorised use and abuse.
Your use of the Website is personal and non-transferable. You are responsible for maintaining the standard of confidentiality of your login credentials. AstroVoice will not be responsible or liable for any loss or damage due to unauthorized use of your account. In case of security breaches, you must notify us immediately and failure thereof you will be held solely responsible and liable for such loss and damage, costs, charges, if any incurred by us.
PRIVACY POLICY:
Privacy is very important to us, and as such, Our Privacy Policy, as it may be updated from time to time, available on the Website, is incorporated into these Terms of Service by this reference. We may amend Our Privacy Policy from time to time pursuant to the terms for amending this Terms of Service.
SERVICE ELIGIBILITY:
You may not use the Website if:
- You are a resident of a jurisdiction where use of our services is prohibited.
- You reside in a location that restricts entry into specific trades or services via law or regulation.
- You have religious prohibitions against using such services.
- You have created multiple accounts using different mobile numbers.
FEATURE: CALL WITH ASTROLOGER
AstroVoice offers services through telecommunication, allowing users to connect with astrologers registered on the platform. By agreeing to these Terms of Use, you consent to receive calls from our team even if your number is on Do Not Disturb (DND) lists maintained by telecom providers.
WEBSITE CONTENT:
The content, consultations, and advice provided on this Website are for informational purposes. Any information, including astrological consultations, provided via third parties should not be construed as medical or legal advice. Always consult a licensed professional for any health, legal, or financial issues than to rely upon the predictions and reading of future happenings.
Users are prohibited from posting or transmitting content that is unlawful, defamatory, abusive, invasive of privacy, obscene, or encourages criminal behavior. We reserve the right to suspend or terminate accounts that violate these terms.
AstroVoice may update or remove features, content, offers, or any other element of the Website without prior notice. Users acknowledge that third-party services are subject to the respective provider's terms and AstroVoice holds no liability for third-party interactions.
PRIVACY POLICY:
Your use of the Website confirms that you have read, understood, and agreed to our Privacy Policy, which governs how we collect and manage personal information. Privacy is very important to us, and as such, Our Privacy Policy, as it may be updated from time to time, available on the Website, is incorporated into these Terms of Service by this reference. We reserve all the rights to update, modify, amend the Privacy Policy and will notify users of its significant changes via the Website.
MODIFICATION TO SERVICES; BREACH; TERMINATION:
AstroVoice.org may modify or discontinue (in whole or in part) the Services or Your account with us, with or without notice, for any reason without liability to You, any other user, or any third party. Without limiting the foregoing, We reserve the right to terminate Your account immediately (a) if We are unable to verify or authenticate Your Registration Data or other information provided by You, (b) if We believe that Your actions may cause legal liability for You, AstroVoice.org, or all or some of Our other users, or (c) if We believe You have (i) provided us with false or misleading Registration Data or other information, (ii) interfered with other users or the administration of the Services, or (iii) violated these Terms of Service or our Privacy Policy.
For Service Providers, such as astrologers, the relationship with AstroVoice.org is strictly independent, and you are responsible for your actions. Violations of these terms or the Service Agreement may result in the deactivation of your profile.
Technical Delays:
Refunds are not available for technical issues encountered on the website. While we aim to meet the indicated timelines, they are approximate, and delays are not grounds for refunds.
Incorrect Data:
Refunds are not issued for orders where incorrect data has been provided. Users must carefully review the information entered before submission. Requests for data changes can be made within one hour of order execution through customer care.
Astrological Products and Services:
The services and products provided are not intended to replace professional medical or philosophical advice. AstroVoice.org is not responsible for the effectiveness of astrological products or services, and no refunds will be issued based on dissatisfaction with these effects.
Calls with Astrologer:
No refunds will be provided for incorrect contact details during astrologer calls. It is the user's responsibility to ensure they are reachable. Missed calls due to poor signal or failure to answer are not eligible for refunds.
Transaction Fees:
All refunds, if applicable, will be processed after deducting any transaction fees incurred, such as bank or payment gateway charges, shipping, and customs duties, where applicable.
Multiple Payments:
In the event of multiple payments due to system errors (such as slowdowns or timeouts), users should verify if their bank account was debited before re-initiating payment. If a payment was made twice, a refund will be issued in full, minus transaction charges.
Order Cancellations:
In cases where AstroVoice.org may cancel any order placed due to unavailability of services or pricing errors, any charges already paid will be refunded.
Quality Assurance:
If a refund is requested, users agree to allow the AstroVoice.org Quality Audit Team to review chat or call recordings to assess the refund eligibility. Refunds, if applicable, will be credited to the AstroVoice.org wallet within 72 hours.
Eligible Refund Cases:
- Technical issues, such as network problem during calls or video calls.
- Consultants is unable to explain in the language listed on their profile.
- Consultants providing irrelevant responses than the query or questions raised.
Non-Eligible Refunds:
No refunds will be issued for perceived inaccuracies in astrological consultations, as AstroVoice.org is not responsible for factual accuracy in such cases.
USER OBLIGATIONS
All users, including astrologers and customers, must comply with our Privacy Policy, Terms of Use, and any other conditions specified on the website. By using AstroVoice.org, you agree to:
1. Not to post, transmit, or distribute any content that is false, defamatory, offensive, promotes hate, infringes on intellectual property, or violates any applicable laws or creates any serious issues between two individuals or religions.
2. Not to collect contact information of other users for unsolicited communications or spam.
3. Not to upload files containing viruses or any other harmful programs.
4. Not to engage in unauthorized access to the website or its services.
5. Not to resell or make commercial use of AstroVoice.org services without written consent.
6. Report any misuse or violations of these terms immediately to customer care.
Any violations of these obligations may result in termination of services or membership without refund, and repeated violations may lead to a permanent ban from AstroVoice.org.
Bank Account Information
When providing payment information, users agree to the following:
1. The debit/credit card or online service, wallet used must be legally owned by the user, and all payment details must be accurate.
2. Sufficient credit must be available to complete the transaction for not maintaining sufficient credit we shall not be held responsible.
3. AstroVoice.org is not responsible for any errors in payment due to inaccurate account information.
MEMBER BEHAVIOUR AND RESTRICTIONS; COMPLIANCE WITH LAWS:
Your right to use the Services is personal to You. You represent that You are an individual and that You are not a corporation or other business entity. You agree not to resell or make any commercial use of the Services without the express written consent of AstroVoice.org. You are solely responsible for the contents of Your transmissions through Our Website. Your use of the Services is subject to all applicable local, state, national and international laws and regulations. You agree:
(a) to comply with all Indian laws regarding the transmission of technical data exported from the India through the Service;
(b) not to use the Website or the Services for illegal purposes;
(c) not to interfere or disrupt networks connected to AstroVoice.org;
(d) to comply with all applicable regulations, policies and procedures of networks connected to the AstroVoice.org Website; and
(e) to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding Your use of the Services. AstroVoice.org makes use of the Internet to send and receive certain messages; therefore, Your conduct is subject to Internet regulations, policies, and procedures. You will not use AstroVoice.org for chain letters, junk mail, spamming, or any use of distribution lists to any person who has not given specific permission to be included in such a process. You agree not to transmit through AstroVoice.org any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. You further agree not to transmit any material that encourages conduct that could constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorised access to other computer systems are prohibited. You shall not interfere with any other AstroVoice.org members' use or enjoyment of the Website or Services. (f) Prohibition on Using Website Content for Training Models: By accessing or using this website, you hereby agree and acknowledge that you are expressly prohibited from utilizing any content, data, information, or materials available on this website for the purpose of training or developing any other models or any other machine learning algorithms. This prohibition extends to, but is not limited to, any form of data extraction, scraping, copying, or downloading of website content, whether automated or manual, with the intent to use it as training data for any other models.
Violation of this clause may result in legal action, including but not limited to, seeking injunctive relief and monetary damages, as deemed appropriate by the applicable laws and regulations. The website reserves the right to monitor and enforce compliance with this prohibition, and any unauthorized use of the website's content for any other model training purposes will be considered a material breach of these terms and conditions.
By using this website, you signify your agreement to abide by this prohibition and understand that any unauthorized use of the website's content for any other model training may lead to legal consequences. If you do not agree with this clause or any other terms and conditions outlined in this document, you are advised to immediately cease using this website.
This clause is subject to change at any time without prior notice, and it is your responsibility to regularly review the terms and conditions to ensure compliance with the latest version.
DISCLAIMER & LIMITATION OF LIABILITY
Astrological services on this website are based on the interpretations of astrologers and may vary. The website offers no warranties regarding:
- The service meeting your expectations.
- Uninterrupted, timely, secure, or error-free services.
- The accuracy or reliability of the results.
- The correction of any errors in the software.
You agree that the website and its affiliates are not liable for any damages, loss of data, or unauthorized account use. All content and services are provided "as is" without warranties of any kind. The services, including astrological remedies, are for entertainment purposes only, and no guarantees are made about the results.
INDEMNIFICATION
You agree to indemnify and hold the website and its associates harmless from any third-party claims, damages, or legal fees arising from your use of the services or violation of the terms.
PROPRIETARY RIGHTS
The website content is protected by copyright and other intellectual property laws. You are not permitted to reproduce or distribute any content unless authorized by the website.
NOTICES
All notices will be sent via email or postal mail. Notices are considered received 24 hours after being sent via email or 3 days after being mailed.
CONTENT POLICY
We strictly prohibit:
- Child exploitation or endangerment.
- Inappropriate sexual content or profanity.
- Hate speech, including content inciting violence or discrimination based on race, religion, cast, creed, gender or other characteristics.
- Violent content or content promoting self-harm, terrorism, or dangerous organizations.
We also prohibit:
- Bullying, harassment, or public humiliation.
- Content promoting the sale of illegal products or firearms.
- Any prohibitory activities as per prevalent laws.
YOU UNDERSTAND AND AGREE THAT THERE IS NO WARRANTY:
(A) of all the services that provided are "as-is" and with all faults. Astrovoice.org assumes no responsibility, warranty for availability (or lack thereof), timeliness (or lack thereof), deletions, non-deliveries, or failures to store any communications or personalization settings of member; (b) Astrovoice.org may delete e-mail or other accounts or the information therein if the account is inactive for more than ninety (90) days; (c) use of the services made available on website is at your sole risk, and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data; (d) the services are provided for entertainment purposes only and Astrovoice.org, on behalf of itself and its suppliers, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, or non-infringement and it makes no warranty or representation regarding the results that may be obtained from the use of content or services, the accuracy or reliability of any content obtained through the services, any goods or services purchased or obtained through website, or any transactions entered into through site, and makes no warranty that the services will meet your requirements, be uninterrupted, timely, secure or error free. no advice or information, whether oral or written, obtained by you from Astrovoice.org or through the services shall create any warranty automatically or by implied warranty.
LIABILITY.
Astrovoice.org or its suppliers shall not be held liable or responsible in any event for any indirect, incidental, special, consequential or punitive damages of any kind, including but not limited to damages for loss of profits and the cost of procurement of substitute goods and services ("indirect damages") arising out of or in connection with our website, the services, our privacy policy, or these terms of service (however arising, including negligence), even if Astrovoice.org had been advised of the possibility of such damages. In any event without limiting the foregoing, Astrovoice.org and its service providers will not be held liable for any indirect damages arising out of or in connection with (a) the use of or the inability to use the services; (b) any goods or services purchased or obtained through Astrovoice.org site, or messages received or transactions entered into; or (c) loss of, unauthorized access to, or alteration of, a user's transmissions or data and other information.
The liability of Astrovoice.org and its service providers to you or any third parties arising out of or in connection with our website, the services, our privacy policy, or these terms of service (however arising, including negligence) is limited to the greater of (a) the amount of fees you pay to us in the three (3) months prior to the action giving rise to liability and not otherwise.
INDEMNITY:
You hereby agree to indemnify and keep indemnified, defend and hold harmless AstroVoice.org and its parent, subsidiaries, affiliates, officers, directors, employees, suppliers, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys fees) arising from Your use of the Services, Your violation of the Privacy Policy or these Terms of Service, or Your violation of any third party's rights, including without limitation, infringement by You or any other user of Your account of any intellectual property or other right of any person or entity. These Terms of Service will inure to the benefit of AstroVoice.org’s successors, assigns, representatives, administrators and licensees and all other persons who are concerned with it.
RIGHTS TO CONTENT:
You hereby acknowledge that the Content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or distributed via email, commercially produced information presented to Member by AstroVoice.org, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. You are not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the Content unless expressly authorized by AstroVoice.org, its suppliers, or advertisers.
NOTICES/INTIMATIONS.
Except as otherwise stated in these Terms of Service, all notices to a party shall be in writing and shall be made either via email or snail mail. Notice shall be deemed given 24 hours after an email is sent, or 3 days after deposit in the snail mail, to Member at the address provided by Member in the Registration Data and to AstroVoice.org at the address set forth below:
Address at Sai Chambers Premises Off No.236, 2nd Floor, Plot No.44, Sector 11 CBD Belapur, Navi Mumbai – 400614, Maharashtra, India.
ARBITRATION AND CONCILIATION;
Any dispute, controversy, or claim arising out of, relating to, or in connection with this Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules in the Indian Law. The arbitration shall be conducted by a single arbitrator, selected in accordance with the rules provided in the Arbitration and Conciliation Act, 1999 in Indian, and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in Mumbai in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of Mumbai, India and venue in Mumbai for any such proceeding. If either party files an action contrary to this provision, the other party may recover attorneys' fees and costs that may be incurred for attending, stay, to and fro travel charges and contesting the proceedings.
GENERAL CLAUSES: If for any reason a court of competent jurisdiction finds any provision or portion of these Terms of Service or Privacy Policy to be unenforceable or invalid, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law, and the remainder of the Terms of Service or Privacy Policy, as applicable, will continue in full force and effect.
Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by AstroVoice.org. These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter.
RIGHT TO USE INFORMATION:
The information collected by the Website may be used for any purpose as may be permissible under the applicable law and shall include but not limited to the following: -
a. For providing a personalised browsing experience. While guaranteeing the anonymity of the user, the personal information collected in Clause "Personal Identifiable Information" may be used for research purposes, for improving the marketing and promotional efforts, to analyze usage, improve the content of the Website, product offering and for customizing the Website's layout for suiting the needs of its Users.
b. You authorize us to contact you via email or phone or SMS.
c. With IP tracking details and Cookies data, the Website will use it only for facilitating the usage of the website and provide personalised experience and any information which is sensitive in nature will not be provided to any third party without the consent of the User.
d. All information (and copies thereof) collected by Website, including without limitation Personal Information, User Data, and other information related to your access and use of the services offered by Website, may be retained by Website for such period as necessary, including but not limited to, for purposes such as compliance with statutory or legal obligations, tax laws and potential evidentiary purposes and for other reasonable purposes such as to implement, administer, and manage your access and use of our services, or resolution of any disputes. e. To ensure a seamless experience at the Website for you and to ensure your maximum benefit and comfort, the Website may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of Services offered by Website; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on the Website and its Services; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance the service.
f. Website uses certain third-party analytics tools to measure traffic and usage trends for the Services. These tools collect information, which is not personal or sensitive in nature sent by the User’s device, including the web pages visited, add-ons, and other information that assists the Website in improving the Services. Such information is collected from Users in the form of anonymized logs, so that it cannot reasonably be used to identify any particular individual User.
ADDITIONAL TERMS AND CONDITIONS: (talk to astrologer/chat with astrologer/live astrologer)
You understand that we only provide a platform where astrologer can give astrology services to users and we do not have any direct, indirect control over the astrologers as the conversation and predictions happens between the astrologer and users. You use the services at your own risk and you will be responsible for any loss, harm incurred due to such conversation/recommendation, in no case Astrovoice.org or any of its directors/ officials, representative or successors will be liable for any such loss/harm. Example, we don’t make any warranties about: (a) the recommendation provided through the service; (b) the specific features of the service, or its accuracy, reliability, availability, or ability to meet your needs;
The website is offering services through a diverse panel of astrologers duly verified by the website and such service provider (astrologer) may from time to time make recommendations of using mantras, jantras, gemstones or other astrological remedies to be used by user. such recommendations are being made in good faith by the astrologers and the website and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors make no warranty that:
● the service will meet your requirements
● the service will be uninterrupted, timely, secure or error - free
● the results that may be obtained from the use of the service will be accurate or reliable
● the quality of any products, services, information or other material purchased or obtained by you through the service will meet your expectations and
● any errors in the software will be corrected. you are required to make full disclosure about the emotional, mental and physical state of the person seeking advice from the panel of astrologers of website so that the astrologers make an informed judgment about giving advice.
● you will not exchange any personal contact information with any astrologer/consultant for any purpose, which may include making offline payment or in-personal meetings.
● you must not share any personal information about yourself, your friends, acquaintances, family members, or anybody else with whom you may or may not be associated. contact numbers, bank account numbers, e-mail addresses, websites, personalized pages, blogs, and social media profiles [including but not limited to facebook, wechat, whatsapp, telegram, messenger, sms, and others] are all examples of personal information.
● you also do not induce astrologers/consultants for offline meetings.
● Astrovoice.org will not be responsible for any harm or loss incurred due to the violation of this clause.
The AstroVoice.org website reserves all the rights to themselves to delete information, accounts or content, documents that violates these policies.